Privacy Policy

Privacy Policy for Washing Machine Repair & Servicing (Singapore)

Effective Date: [Insert Date]

[Your Company Name] (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our washing machine repair and servicing solutions.

We may collect the following types of personal data:

Name : Singapure
NRIC/FIN (only if required for verification, and stored securely)
Contact number : +6583374380
Email address : masud@gmail.com

1.2 Service-related Information

Residential or service address
Appliance details (brand, model, serial number, fault description)
Photos or videos of appliance issues (if provided voluntarily)

1.3 Transaction Information

Billing details
Payment method (we do not store credit card numbers)
Service records and repair history

1.4 Website/Online Interactions (if applicable)

IP address
Cookies and usage data
Online form submissions

2. How We Use Your Information

We use your data for the following purposes:

To schedule, perform, and manage washing machine repair and servicing
To diagnose issues and prepare quotations
To communicate updates, confirmations, and follow-up requests
To process payments and issue invoices
To improve our customer service and business operations
To comply with legal and regulatory requirements

3. Disclosure of Your Information

We may share your information with:

Authorised technicians who perform on-site repair or servicing
Third-party service providers (e.g., payment processors, accounting systems)
Suppliers or manufacturers when ordering spare parts on your behalf
Regulatory authorities if required by Singapore law

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Protection & Security

We take reasonable administrative, technical, and physical measures to safeguard your personal data, including:

Secure storage systems
Limited access controls
Encryption where applicable
Regular data protection reviews

However, no electronic storage method is fully secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your personal data only as long as necessary to:

Provide services
Maintain service history for warranty or future repair purposes
Meet legal, accounting, or regulatory requirements

Once no longer needed, your data will be securely deleted or anonymised.

6. Your Rights Under the PDPA

You may request to:

Access your personal data
Correct inaccurate or incomplete data
Withdraw consent for data collection or use (may affect our ability to provide services)

All requests can be made by contacting us using the details below.

7. Cookies (if applicable)

If our website uses cookies, they are used to enhance user experience, analyse traffic, and improve functionality. You may disable cookies in your browser settings, though some features may not work properly.

8. Third-Party Links

Our website or communications may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

9. Updates to This Privacy Policy

We may revise this policy from time to time. Updated versions will be posted on our website with a revised effective date.

10. Contact Us

For questions about this Privacy Policy or to make a data-related request, please contact:

Singapure whishing House
Email: masud@gmail.com
Phone: +6583374380
Address: Singapure